FAQ

GENERAL

Q. What is the recommended age limit?

A. There is no age limit but we do require adult supervision for children below the age of 13.

 

Q. Do you operate everyday and what time is the last game session?

A. Yes, our store operates daily from 9AM-11PM from Monday to Thursday and 9AM-1AM from Friday to Sunday.

 

Q. What is your operation time and each room’s time?

A. Our store operates daily from 9AM-11PM from Monday to Thursday and 9AM-1AM from Friday to Sunday. You can check on each room’s time slot in our website. *Call to reserve for times outside our business hours.

 

Q. What if I made a booking but am late for the session?

A. Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions. Your punctuality is very much appreciated.

 

Q. How long does one game session last?

A. Each game session takes approximately 1 hour; 15 minutes briefing and 45 minutes of game play plus an additional 5 minutes if the time bender character is chosen.

 

Q. What type of attire is suitable?

A. Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games

 

Q: Do we need to bring indoor shoes?

A: Yes, please bring an extra pair of shoes to help keep our rooms clean!

 

Q. What if I have shopping bags and luggage with me?

A. Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.

 

Q. Is the game suitable for the weak-hearted, pregnant ladies or those with disabilities?

A. Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.

 

Q. What is the maximum number of players in a room?

A. The maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.

 

Q. Any special offers or discounts?

A. Like our Facebook page at www.facebook.com/novusescaperoom or follow us on www.instagram.com/novusescaperoom keep yourself updated on special deals of the month!

 

Q. Do I have to make a booking online or can I walk in?

A. We would advise online booking to secure your game session, especially during the weekends.

 

Q. I am a solo traveler and do not have a group. Can I still join the game?

A. No, minimum player for a game session is 2 players hence we would still suggest you to invite some new friends along.

 

Q. I wish to bring my company/recommend Novus Escape Room to my company for team building/events. Will there be a corporate fee and who do I contact?

A. You may email info.kc@novusescaperoom.com  for discussion and corporate price.

 

Q. I wish to have a marketing collaboration with Novus Escape Room. Who do I contact?

A. Kindly email your details/proposal to info.kc@novusescaperoom.com

 

Q. I am interested on franchising Novus Escape Room in my country or state. Who do I contact?

A. Kindly send your inquiry to business@novusescaperoom.com or click here for more information.

 

Q. What if I made a booking but am late for the session?

A. Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions. Your punctuality is very much appreciated.

 
Q. I made a reservation but I will be bringing more/less people with me to play. Do I need to call to let you know?

A. No, you do not need to call unless you are cancelling your reservation (24hrs notice please). It is a private room so you may bring up to 8 players. We take payment for the total number of players once you arrive.

 

Q. Can kids play?

A. Yes, we have many families that come play together. Our rooms are not scary however some children may be too young (under 7) to enjoy the mysterious music so it is at the discretion/risk of the parent to determine if it is an appropriate activity.